Terms of service

OVERVIEW

Welcome to Aura Sport.

These Terms of Service govern your access to and use of the Aura Sport website, online store, products, and related services.

By accessing our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these terms, please do not use our website or services.

1. GENERAL CONDITIONS

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or make a purchase.

You agree not to use our website, products, or services for any illegal, fraudulent, or unauthorized purpose.

You must not attempt to interfere with the security, functionality, or operation of our website.

2. PRODUCT INFORMATION

We aim to provide accurate product descriptions, images, specifications, and information.

However, product colors and appearance may vary slightly depending on your device, screen settings, or photography conditions.

We reserve the right to update product descriptions, specifications, prices, or availability when necessary.

Product availability is not guaranteed, and products may be discontinued without prior notice.

3. ORDERS

Placing an order through Aura Sport represents an offer to purchase the selected products.

We reserve the right to accept, refuse, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions
• Incorrect product or pricing information
• Product unavailability
• Incorrect customer or delivery information
• Unusual or excessive order quantities

If an order is cancelled after payment has been successfully processed, any applicable refund will be handled according to our Return and Refund Policy and the original payment method.

Customers are responsible for reviewing their order and contact information before completing checkout.

4. PRICES AND PAYMENT

All prices displayed on our website are listed in Egyptian Pounds (EGP), unless otherwise stated.

Prices may change without prior notice.

The price charged will be the price displayed at the time the order is placed, subject to the correction of clear pricing or technical errors.

Any applicable shipping charges will be displayed during checkout before the order is completed.

Customers must provide accurate and authorized payment information when completing a purchase.

5. SHIPPING AND DELIVERY

Delivery times displayed or communicated by Aura Sport are estimates and may vary depending on the delivery location, order volume, shipping provider, and circumstances outside our reasonable control.

Aura Sport will make reasonable efforts to process and deliver orders within the estimated delivery period.

Delays caused by shipping providers or events outside our reasonable control may affect delivery times.

Customers are responsible for providing complete and accurate shipping information.

Aura Sport is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

Eligible products may be returned or exchanged within the applicable return period and subject to the conditions stated in that policy.

Customers should contact Aura Sport before returning any product.

Items returned without prior approval may not be accepted.

7. INTELLECTUAL PROPERTY

The Aura Sport name, logo, brand identity, website content, graphics, designs, images, and other original materials owned by Aura Sport are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or commercially use Aura Sport content without prior written permission.

Third-party trademarks, product names, and brand materials remain the property of their respective owners.

8. THIRD-PARTY SERVICES

Our store may use third-party services to provide payment processing, shipping, website hosting, analytics, or other operational services.

Aura Sport is not responsible for the independent actions, websites, or policies of third-party service providers.

You should review the applicable terms and privacy policies of third-party services where relevant.

9. SHOPIFY

The Aura Sport online store is powered by Shopify.

Shopify provides the technology and e-commerce infrastructure that enables us to operate our online store.

Purchases made from Aura Sport are transactions between the customer and Aura Sport.

Shopify is not the seller of Aura Sport products.

10. PRIVACY

We respect your privacy and handle personal information according to our Privacy Policy and applicable data protection requirements.

Information may be processed by service providers, including e-commerce, payment, and shipping providers, where necessary to operate our store and complete customer orders.

For more information, please review our Privacy Policy.

11. CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, photos, or other feedback to Aura Sport, you confirm that you have the right to provide that content.

You must not submit unlawful, misleading, abusive, defamatory, or infringing content.

Aura Sport may use customer feedback to improve and promote its products and services, subject to applicable law.

12. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors and update information when necessary.

Where an error materially affects an order, we may contact the customer to resolve the issue or cancel the affected order and provide any applicable refund.

13. PROHIBITED USES

You may not use our website or services to:

• Violate applicable laws or regulations
• Commit fraud or provide false information
• Infringe intellectual property rights
• Upload or distribute malicious software
• Attempt unauthorized access to our systems
• Interfere with website security or functionality
• Collect personal information about others without authorization
• Harass, abuse, threaten, or harm others
• Use automated systems to disrupt or misuse our services

We reserve the right to restrict or terminate access to our services where these terms are violated.

14. DISCLAIMER

We aim to provide accurate and reliable information and services.

However, our website and services may occasionally be unavailable due to maintenance, technical issues, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Aura Sport will not be liable for indirect or consequential losses resulting from the misuse of products or circumstances outside our reasonable control.

Customers are responsible for using products according to their intended purpose and any provided instructions.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. TERMINATION

We may restrict or terminate access to our website or services where a user violates these Terms, engages in fraudulent activity, or attempts to harm our website, customers, or business.

Any obligations arising before termination will remain applicable where required.

17. GOVERNING LAW

These Terms of Service are governed by the applicable laws of the Arab Republic of Egypt.

Any dispute relating to these Terms or the use of our services will be handled in accordance with applicable Egyptian law.

18. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary to reflect changes to our services, business operations, or applicable requirements.

The latest version will be published on this page.

Continued use of our website after changes are published constitutes acceptance of the updated Terms, subject to applicable law.

19. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact Aura Sport:

Email: aurasport0@gmail.com

WhatsApp: 01025112011

Aura Sport
Egypt